Refund policy

30-day returns

We offer 30-day returns. You have 30 days from the day you receive your item to request a return.

To be eligible for a return under this policy, your item must be in the same condition as when you received it. It must be unworn or unused, with tags attached, and in its original packaging. You’ll also need a receipt or other proof of purchase.

To start a return, please email us at info@syvaire.com or use our contact page.

If your return is accepted, we’ll send you instructions on how and where to send your parcel. Return postage costs are paid by the customer. Items sent back without a return request first cannot be accepted under this 30-day policy. This does not affect your statutory right to cancel, set out below.

If you have any questions about returns, you’re always welcome to contact us at info@syvaire.com.

Your legal right to cancel (14 days)

In addition to our 30-day returns policy, UK consumers have a legal right to cancel an online order within 14 days, without giving any reason. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• Cancellation period: it ends 14 days after the day you, or someone you nominate, receive the goods. If your order arrives in several deliveries, it ends 14 days after you receive the last item.
• How to cancel: send us a clear statement, for example by emailing info@syvaire.com. You may use the model cancellation form below, but you don’t have to.
• Returning the goods: you then have a further 14 days to send the goods back to us.
• Condition of goods: you may handle the goods as you would in a shop to check them. We may reduce your refund if the item has been handled more than necessary and has lost value as a result.
• Refund: we will refund the price you paid, including standard delivery charges as set out in our Shipping Policy. We will do this within 14 days of receiving the goods back, or of you showing that you’ve sent them, whichever is sooner. If you chose a more expensive delivery option, we only refund the cost of standard delivery.
• Return costs: you are responsible for the cost of returning the goods.

This right also applies to sale items.

Faulty, damaged or incorrect items

Please check your order when it arrives. If your item is faulty, damaged or not what you ordered, contact us as soon as possible so we can look into it and put things right. We will cover the cost of returning faulty or incorrect items.

This does not affect your statutory rights under the Consumer Rights Act 2015. Goods must be as described, of satisfactory quality and fit for purpose. If they are not:

• you are entitled to a full refund within 30 days of delivery;
• after that, you are entitled to a repair or replacement;
• if a repair or replacement isn’t possible, you are entitled to a refund or a price reduction.

Exceptions / non-returnable items

The following items cannot be returned. The legal right to cancel also does not apply to them:

• perishable goods, such as food, flowers or plants
• items made to your specifications or clearly personalised
• sealed goods, such as beauty and personal care products, that have been unsealed after delivery and cannot be returned for health protection or hygiene reasons

Gift cards cannot be returned. Sale items cannot be returned under our 30-day policy, but your 14-day legal right to cancel still applies to them.

For hazardous materials, flammable liquids or gases, please contact us before sending anything back so we can arrange a safe return.

None of these exceptions affect your rights if an item is faulty. If you have a question about a specific item, please get in touch.

Exchanges

The quickest way to get what you want is to return the item you have. Once the return is approved, place a separate order for the new item in our shop.

Refunds

We’ll let you know once we’ve received and inspected your return, and whether your refund has been approved. If it is approved, we’ll refund you to your original payment method within 10 working days. For cancellations under your 14-day legal right, the timescales in that section apply. Your bank or card provider may need some extra time to process the refund.

If more than 15 working days have passed since we approved your return, please contact us at info@syvaire.com.

For more information, please see our Terms of Service and Privacy Policy.

CONTACT INFORMATION

Shop Name: Syvaire

Company Name: Mazar Commerce

Business Address: Tooroplaan 20, Alkmaar, Noord-Holland, 1816 XA, Netherlands

Warehouse Address: 18 Willow Crescent, London, SE23 4QJ, United Kingdom

Company nr.: 93353324

Telephone: +45 32 33 07 34

Email: info@syvaire.com

Monday to Friday | 09:00 to 17:00 (GMT)

Weekends | 11:00 to 16:00 (GMT)

If you have any questions regarding this policy or your rights, please contact us via our contact page.

We aim to respond to all enquiries within 24 hours.