Shipping policy
Last updated: 7 October 2026
At Syvaire, we’re proud to serve customers across the United Kingdom with reliable and efficient delivery. Below you’ll find everything you need to know about how we deliver your favourite fashion finds.
1. General delivery information
We currently deliver throughout the United Kingdom (England, Scotland, Wales and Northern Ireland).
Delivery options and delivery times may vary depending on your location and the size or weight of your order. Deliveries to the Scottish Highlands and Islands and other remote areas may take slightly longer.
2. Processing time
Orders are usually processed within 2 to 3 working days (Monday to Friday), excluding weekends and bank holidays.
During peak periods or promotions, processing may take a little longer. We’ll keep you informed of any delays.
3. Shipping costs
Free delivery. We offer free delivery on all orders, with no minimum spend.
All prices include VAT. If any additional charges apply to your order, they will always be shown at checkout before you pay.
4. Estimated delivery times
Here’s what you can expect once your order has been placed:
- Processing time: 2 to 3 working days (Monday to Friday)
- Transit time: 4 to 9 working days (Monday to Friday)
- Total delivery time: 6 to 12 working days
- Order cut-off time: 17:00 (UK time)
Orders placed after the cut-off time, or at weekends or on bank holidays, will be processed on the next working day.
Please note that delivery times are estimates and may be affected by carrier delays or extreme weather. Unless we agree otherwise, we will always deliver your order within 30 days of accepting it.
5. Delivery restrictions
We do not deliver to PO boxes, British Forces Post Office (BFPO) addresses or restricted areas. Some items may be subject to delivery restrictions under UK regulations or restrictions set by the carrier.
6. Failed deliveries and returned parcels
If a delivery attempt fails because of incorrect address details or because the parcel could not be delivered or collected, the order may be returned to us. If this happens, we’ll contact you to arrange a new delivery. Additional delivery charges may apply where the failed delivery was caused by incorrect details provided by you or by the parcel not being collected.
7. Lost or damaged parcels
Your order is our responsibility until it has been delivered to you. If your parcel is lost or damaged in transit, please contact us as soon as possible at info@syvaire.com. We’ll work with the carrier to investigate and, where your parcel has been lost or damaged, we’ll send you a replacement or give you a full refund.
For more information about returns, see our Returns & Refunds Policy.
8. Updates to this Shipping Policy
We may update this Shipping Policy from time to time, for example to meet Google Shopping requirements or to improve our service. The latest version will always be available on this page. Changes will not affect orders you have already placed.
CONTACT INFORMATION
Shop Name: Syvaire
Company Name: Mazar Commerce
Business Address: Tooroplaan 20, Alkmaar, Noord-Holland, 1816 XA, Netherlands
Warehouse Address: 18 Willow Crescent, London, SE23 4QJ, United Kingdom
Company nr.: 93353324
Telephone: +45 32 33 07 34
Email: info@syvaire.com
Monday to Friday | 09:00 to 17:00 (GMT)
Weekends | 11:00 to 16:00 (GMT)
If you have any questions regarding this policy or your rights, please contact us via our contact page.
We aim to respond to all enquiries within 24 hours.